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Smart CRM User Guide
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Use boards, filters and saved views

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Understand what a board shows

A board is a way to browse and work with records in one module. On Leads, each row or card is a lead. On Invoices, it is an invoice. On Implementation → Projects, it is a project. Opening a record gives you more detail and actions for that item.

A view determines how the same records appear. A filter limits which records appear. A saved board lets you return to a named set of choices later. The controls and views available depend on the page and your access.

Pick a view for the job

View Use it when
Table You want to scan fields such as owner, status and due date across many records.
Kanban You want to see work by stage. Where moving cards is allowed, dragging a card can change its stage or open an action such as recording a payment.
Calendar You want to plan work by date. Check which date the board uses, such as an invoice due date.
Gantt On Implementation, you want to compare project start and due dates across a timeline.

Find records using the toolbar

  1. Use Search for a name or reference number. Use Person where the board supports filtering by owner.
  2. Use Filter for conditions such as stage, status, date range, priority or labels. Each module offers different filters.
  3. Use Group by to put matching records into sections, and Sort to choose their order where supported. Some boards already group records by status.
  4. Use Columns to show or hide fields where the control is available. Open a row to find information that is easier to read in the record panel.

If you cannot find a record, clear the search and filters, check the active saved board, and try the default view. If the record is still missing, confirm your role can see it.

Save a view you use often

Open Boards or Saved boards, then save the current view under a clear name. For example, open Leads, filter to your active leads, choose a sort order and save the board as My active leads. Reopen it later to restore those choices. On Implementation, see how to save and share a project board.

Work safely with selected records

Tick the boxes beside the records you want to work on. The selection bar shows actions for those records. Read the confirmation before a bulk send, archive or stage move. Before using Export, check whether that board exports all matching records or just the records it has loaded.

Open a walkthrough for your board