Agreement Terms
Effective Date: January 1, 2025
Last Updated: November 1, 2026
By accessing our website or using our services, you agree to be bound by these Terms of Service, our Privacy Policy, and our Data Processing Agreement where it applies. These Terms are a contract between you and TulsaPax (Pty) Ltd (registration number 2011/136338/07, VAT registered), trading as BizAI (and, for business phone services, as MWCOM).
Please read carefully before using Smart CRM, Voice Valet, WhatsApp messaging or other BizAI services.
Table of Contents
1. Description of Services
TulsaPax (Pty) Ltd t/a BizAI provides subscription software and related services for South African businesses, including:
- Smart CRM: customer relationship management with pipelines, quotes, invoices, workflows, bulk messaging and API access
- WhatsApp Comms Platform: shared inbox for WhatsApp, email and other messaging channels (included on Smart CRM plans)
- Voice Valet: AI receptionist for inbound phone calls (optional add-on)
- Optional add-ons such as AI credits, Support Desk, Storefront and Booking, as published on our pricing page
2. Eligibility and Account Registration
- Services are intended for South African businesses
- You must be 18+ years old and authorized to bind your organization
- You must provide accurate, current information during registration
- You are responsible for maintaining account security
3. Service Availability and Modifications
- We strive for 99.9% uptime but cannot guarantee uninterrupted service
- We may modify, suspend, or discontinue services with reasonable notice
- Scheduled maintenance will be communicated in advance
- We reserve the right to refuse service to any customer
4. User Responsibilities
Acceptable Use
You agree to:
- Use services only for lawful business purposes
- Comply with all applicable South African laws
- Respect intellectual property rights
- Maintain the security of your account credentials
Prohibited Activities
You may not:
- Use services for illegal activities or spam
- Attempt to hack, disrupt, or damage our systems
- Share account access with unauthorized parties
- Reverse engineer our AI technology
- Use services to compete directly with BizAI
5. WhatsApp Business Terms
When using our WhatsApp Business integration:
- You must comply with WhatsApp Business Platform and Meta Business terms
- You are responsible for obtaining customer consent for messaging
- You must respect customer preferences and opt-out requests
- Meta bills WhatsApp Business Platform messages separately (per-message pricing from 1 July 2025). From 1 October 2026, the first 1,000 service messages per WhatsApp number per month are free — see Meta's WhatsApp pricing
- BizAI is an Official Meta Business Partner for WhatsApp Business Platform integration
6. Payment Terms
- Subscription fees are billed monthly in advance unless otherwise agreed in writing
- Published prices are in South African Rand (ZAR), exclude VAT, and are month-to-month unless we agree otherwise. We are VAT registered and charge VAT where applicable
- Current Smart CRM plans (ex VAT): Starter R999 (3 users), Growth R3,000 (10 users), Business R5,400 (20 users), Enterprise R12,000 (50 users). Every plan includes the same product features; plans differ only by user count. See bizai.co.za/pricing
- Voice Valet (AI receptionist) is from R999/month ex VAT as an add-on (100 AI-answered minutes included). AI credits from R299/month ex VAT pay for AI-generated replies — not WhatsApp message delivery fees billed by Meta
- Free trial: 14 days, plus one optional 7-day extension if you request it. Trial signup terms shown at registration apply; nothing auto-bills without your payment details
- Late payments may incur interest as permitted by South African law
- Refunds are handled as agreed with you or as required by law
7. Service Level Agreement
Voice Valet
- • 99.9% uptime target
- • Average response time under 3 rings
- • 24/7 technical support
Smart CRM
- • 99.5% uptime target
- • Data backup every 24 hours
- • Business hours support
Social Automation
- • Subject to platform availability
- • Platform terms compliance
- • Best effort message delivery
8. Limitation of Liability
To the maximum extent permitted by South African law:
- Our liability is limited to the fees paid for services
- We are not liable for indirect, consequential, or punitive damages
- We do not warrant that services will be error-free or uninterrupted
- You use services at your own risk
9. Termination
By You
- Cancel anytime with 30 days' written notice
- You remain liable for charges incurred before termination
- Data export assistance available upon request
- Your data can be exported for 30 days after termination, after which it is permanently deleted
By Us
- We may terminate for breach of terms
- Immediate termination for illegal activities
- 30 days' notice for non-payment (after grace period)
10. Dispute Resolution
- Disputes will be resolved through good faith negotiation
- Unresolved disputes subject to South African jurisdiction
- Courts of Johannesburg have exclusive jurisdiction
- South African law governs these terms
11. Contact Information
For questions about these terms:
Address: Brand Street, Midrand, Gauteng, South Africa
TulsaPax (Pty) Ltd t/a BizAI · Registration 2011/136338/07 · VAT registered
Important Note
These terms, along with our Privacy Policy, constitute the entire agreement between parties and supersede all prior agreements. This agreement is governed by South African law and complies with all applicable regulations.