BizAI Logo
Home/Resources/Help Center
Help Center Background

How Can WeHelp You Today?

Find answers to common questions, explore guides, watch tutorials, or get in touch with our support team.

Popular:

Find Answers by Topic

Explore our comprehensive knowledge base organized by product and feature.

Getting Started

Getting Started

Account setup, choosing plans, platform tour

25 articles
Smart CRM

Smart CRM

Contacts, pipelines, lead scoring, reporting

45 articles
Voice Valet

Voice Valet

AI receptionist setup, call handling, routing

32 articles
Support Desk

Support Desk

Tickets, field service, mobile app, job cards

55 articles
Marketing Engine

Marketing Engine

Email, WhatsApp, SMS campaigns, automation

48 articles
Billing & Account

Billing & Account

Plans, payments, invoices, data export

20 articles

Popular Articles

Most viewed by our users

How to Import Customers from Excel

Smart CRM3 min

Setting Up Your Voice Valet Greeting

Voice Valet5 min

Creating Your First WhatsApp Campaign

Marketing Engine7 min

Configuring Mobile App for Technicians

Support Desk6 min

Understanding Lead Scoring in BizAI

Smart CRM4 min

Connecting Sage Accounting

Integrations8 min

Setting Up Automated Follow-ups

Marketing Engine5 min

Managing Your Subscription Plan

Billing2 min
View All Articles

New to BizAI?

Get started with our quick-start guide and have your account set up in under 10 minutes.

Quick Start Guide

Still Need Help?

Our support team is here for you

Email Support24hr responseWhatsAppInstant chatCall Us010 001 7606Live DemoBook a call

Connect Your Favorite Tools

Step-by-step guides to connect BizAI with your existing business software.

Sage Accounting

Sync invoices, customers, and payments

WhatsApp Business API

Connect your business WhatsApp account

Gmail & Outlook

Email sync and tracking

Google Calendar

Appointment and event sync

PayFast & Netcash

Card and EFT payments

Microsoft 365

Complete Microsoft integration

View All Integration Guides

Learn with Step-by-Step Videos

50+ video tutorials covering every feature of the BizAI platform.

Getting Started with BizAI
5:23
Basics

Getting Started with BizAI

Smart CRM: Complete Walkthrough
15:47
Smart CRM

Smart CRM: Complete Walkthrough

Voice Valet Setup Tutorial
8:12
Voice Valet

Voice Valet Setup Tutorial

Marketing Engine: First Campaign
12:35
Marketing

Marketing Engine: First Campaign

Browse All Videos

Frequently Asked Questions

Get instant answers to common questions.

Click on 'Forgot Password' on the login page, enter your email address, and we'll send you a reset link. The link expires after 24 hours for security.
Yes! You can change your plan at any time from Settings > Billing. Upgrades take effect immediately, and downgrades take effect at the start of your next billing cycle.
Go to Settings > Data Management > Export. You can export contacts, deals, and history in CSV or Excel format. API access is included on every plan.
Our support team is available Monday to Friday, 8am to 5pm SAST. Phone support is on 010 001 7606. Every plan includes email support with response within 24 hours.
Yes. Your data is encrypted with AES-256 in transit and at rest, and BizAI is designed for POPIA compliance. We never share your data with third parties.

We're Here When You Need Us

Our support team is based in South Africa and ready to help you get the most out of BizAI.

Email Support

support@bizai.co.za • Response within 24 hours

Live Chat

Mon-Fri, 8am-5pm SAST • via WhatsApp

Phone Support

010 001 7606

Pro+

Send Us a Message

Can't Find What You're Looking For?

Our support team is standing by to help you succeed with BizAI. Book a 1-on-1 onboarding call with our team (R850/hour ex VAT).

Book Free Support CallWhatsApp Us Now

Average response time: under 2 hours during business hours