Important Information
Effective Date: January 1, 2025
Last Updated: January 1, 2025
BizAI South Africa is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when using our AI services.
Table of Contents
1. Information We Collect
Personal Information You Provide
- Name, email address, phone number, company name
- Business information and industry details
- Communication preferences and service requirements
- Payment and billing information
WhatsApp Business Data
When you interact with our WhatsApp Business services, we may collect:
- Your WhatsApp phone number
- Message content and conversation history
- Media files (images, documents) you share
- Delivery and read receipts
- Contact information from your WhatsApp profile
Voice Valet Call Data
- Caller phone numbers and call duration
- Call recordings for quality assurance and AI training
- Transcripts of voice interactions
- Customer service request details
Technical Information
- IP address, browser type, and device information
- Website usage data and analytics
- Cookies and similar tracking technologies
- System logs and performance data
2. How We Use Your Information
We use collected information to:
- Provide and improve our AI services
- Process service requests and customer support
- Communicate via WhatsApp Business and other channels
- Train and enhance our AI models (with anonymized data)
- Send service updates and marketing communications (with consent)
- Comply with legal obligations
- Prevent fraud and ensure service security
3. Meta/WhatsApp Business Integration
WhatsApp Business API Compliance
We use WhatsApp Business API in accordance with Meta's policies:
- All WhatsApp communications follow Meta's messaging guidelines
- We obtain proper consent before initiating WhatsApp conversations
- Customer data is processed in accordance with Meta's data handling requirements
- We respect WhatsApp's user privacy settings and preferences
Data Sharing with Meta
When using WhatsApp Business services:
- Message metadata may be shared with Meta as required by WhatsApp Business API
- We do not share sensitive business data with Meta beyond what's necessary for message delivery
- Customer phone numbers are processed through WhatsApp's secure infrastructure
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist with our services
- WhatsApp/Meta: As required for WhatsApp Business API functionality
- AI Training Partners: Anonymized data for improving AI models
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
We never sell your personal information to third parties.
5. Data Security
We implement appropriate security measures including:
- Encryption of data in transit and at rest
- Access controls and authentication protocols
- Regular security audits and vulnerability assessments
- Secure cloud infrastructure with backup systems
- Employee training on data protection
6. Your Rights (POPIA Compliance)
Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:
- Access your personal information
- Correct or update your information
- Delete your personal information (subject to legal requirements)
- Object to processing of your information
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator
7. Data Retention
We retain your information for:
- Service Data: Duration of service agreement plus 7 years
- Call Recordings: 12 months for quality assurance
- WhatsApp Messages: 24 months for customer service
- Marketing Data: Until you withdraw consent
- Legal Requirements: As required by South African law
8. Contact Us
For privacy-related questions or requests:
If you're not satisfied with our response, you may contact the South African Information Regulator.
This Privacy Policy is governed by South African law and complies with POPIA requirements.