Vermeulen HVAC & Plumbing
35% Revenue Increase in 3 Months
Solutions Used
Results That Speak for Themselves
Measurable improvements across the business
95%
Call answer rate (from 60%)
35%
Revenue increase
72%
Faster payment (12 days from 45)
10hrs
Admin time saved weekly
4.9/5
Customer rating (from 3.8)
The Problem They Faced
Vermeulen HVAC was losing R30,000 per month in missed calls alone. With technicians constantly on the road and office staff overwhelmed, customer calls went unanswered, job cards got lost in vans, and invoicing was delayed by weeks.
Missed 20-30 calls per week when technicians were busy
Paper job cards lost in vans leading to billing errors
Invoicing 2-3 weeks after job completion
Payment collection taking 45-60 days
No visibility into technician locations or job status
How BizAI Helped
BizAI provided a complete digital transformation with Voice Valet handling all incoming calls 24/7, Smart CRM centralizing customer data, Support Desk managing job dispatch, and mobile apps replacing paper job cards.
Voice Valet Impact
Answered 250+ calls in first month. 40 emergency jobs dispatched via Voice Valet. R18,000 revenue from Voice Valet-captured leads alone.
Mobile App Transformation
100% of job cards now digital (zero paper). Customer signatures on phone. Photos attached to every job. Same-day invoicing for all jobs.
WhatsApp Invoicing
Invoices sent via WhatsApp with payment link. 65% of customers pay within 24 hours. Average payment time reduced to 12 days from 45.
The Transformation
Before and after implementing BizAI
Before
- 60% call answer rate
- Paper job cards
- 45-day payment cycle
- No real-time tracking
- 3.8/5 customer rating
After
- 95% call answer rate
- 100% digital job cards
- 12-day payment cycle
- Real-time GPS tracking
- 4.9/5 customer rating
“BizAI paid for itself in the first month. Now we're capturing leads we used to lose, invoicing same-day, and getting paid in under 2 weeks. Game changer.”
Johan Vermeulen
Owner, Vermeulen HVAC & Plumbing
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