Field Service Management Software Built for South African Contractors
BizAI gives South African plumbers, electricians, HVAC, solar and maintenance companies one place for job requests, a technician schedule, job cards your team opens on their phone, and invoices customers can pay on WhatsApp.
From R999/month. Excl. VAT, every feature on every plan.
- No credit card
- Month to month
- Used by 83+ SA businesses
Running a Field Service Business Shouldn't Be This Hard
The work gets done. It’s everything around the work that slips.
Missed calls
The phone rings while everyone is on site, and the customer calls the next number on Google.
Jobs on WhatsApp
Requests sit in the owner’s WhatsApp, and the office only hears about them later.
Paper job cards
Job cards come back late, unreadable or not at all, so parts and hours go unbilled.
Slow invoices
Invoices go out days after the job, and then someone has to chase payment.
07:40 · Missed call
Unknown number, no voicemail
Possible new job
One Platform to Run Your Entire Field Service Business
Requests, the technician schedule, job cards and invoices in one system. Tickets, the schedule and job cards come with the Support Desk add-on.
Every job request in one inbox
WhatsApp, email and Instagram in one place the office can see. AI drafts a reply; a person sends it and assigns the chat.
Product screens with sample data.
What’s included for field service businesses
Jobs, technicians and job cards
- Tickets from WhatsApp, email and the customer portal
- Auto-assign rules, plus AI that sorts each ticket by category and priority (Support Desk Advanced)
- Schedule calendar for every technician and contractor
- Job card link sent to the technician by WhatsApp or email
- Opens on the technician’s phone with no login: check-in and check-out with the location recorded, photos, parts used, work notes
- Customer signature and a 1 to 5 satisfaction rating on the job card
- BizAI mobile app that works offline and syncs when back on signal
Customers, invoices and payments
- Shared inbox for WhatsApp, email, Instagram and Facebook Messenger
- Customer portal: book, see their history and tickets, view quotes, view and pay invoices
- Quotes and invoices, with Pay Now by card, EFT or Ozow through Netcash
- Sync to Sage Accounting, Sage 200 Evolution, Xero, Zoho Books or QuickBooks
- Online booking page for routine work (Booking add-on, R100/mo)
- Voice Valet AI receptionist answers calls and logs them in Calls (R999/mo add-on)
- More on tickets and scheduling: Support Desk
Calculate Your Return on Investment
Put in your own numbers to see what unanswered calls cost you each month.
Missed calls cost you about, per month
R18,706
Won back at 25%
R4,677/mo
BizAI starts at R999/mo excl. VAT.
Your numbers, not ours. We don’t promise a result: answering more calls only helps if you have the capacity to do the work.
Transparent Pricing for Field Service Businesses
Every feature on every plan; plans differ only by users. Month to month, excl. VAT.
BizAI plans
Starter
R999per month, excl. VAT
- Users included
- 3
- Users allowed
- Up to 9
- Extra user
- R280
- Storage
- 5 GB
Growth
Most popularR3,000per month, excl. VAT
- Users included
- 10
- Users allowed
- Up to 19
- Extra user
- R220
- Storage
- 25 GB
Business
R5,400per month, excl. VAT
- Users included
- 20
- Users allowed
- Up to 49
- Extra user
- R220
- Storage
- 100 GB
Enterprise
R12,000per month, excl. VAT
- Users included
- 50
- Users allowed
- 50+
- Extra user
- R220
- Storage
- 500 GB
Job cards and the schedule need Support Desk: Basic R399/mo or Advanced R799/mo (AI ticket sorting). Voice Valet R999/mo, online booking R100/mo.
Try it free for 14 days, with R20 AI credit. No credit card.
Full pricing and add-onsFrequently Asked Questions
Call 010 001 7606 or email sales@bizai.co.za.
How long does implementation take?
It depends on how many customers and technicians you are bringing over. You can sign up, import your customers, add your technicians and send your first job card yourself, or book paid setup help if you would rather we did it.
Do technicians need smartphones?
Yes, any phone with a web browser. Each job card is a link sent to the technician by WhatsApp or email. It opens on their phone with no login, and they check in and out (the location is recorded), add photos, parts used and work notes, and get the customer to sign and rate the job.
Does the app work without internet?
The BizAI mobile app works offline and syncs when the phone is back on signal. The job card link opens in the phone’s browser, so it needs a connection to load and to save each step.
How are jobs assigned to technicians?
Customer requests from WhatsApp, email or the customer portal become tickets. Auto-assign rules can give a ticket to a technician, or you assign it yourself, then put the job on the technician’s schedule and the job card goes out. With Support Desk Advanced, AI also sorts each ticket by category and priority. BizAI does not plan routes or track technicians on a map.
How does Sage integration work?
Invoices and customers sync from BizAI to Sage Accounting or Sage 200 Evolution. Xero, Zoho Books and QuickBooks are supported the same way. You raise the invoice in BizAI once the job is done; it is not created automatically when the job card is completed.
Can customers pay via WhatsApp?
Yes. Send the invoice on WhatsApp with a Pay Now link and the customer pays by card, EFT or Ozow through Netcash. Customers can also view and pay their invoices in the customer portal.
How much does BizAI cost for a field service business?
Plans start at R999/month excl. VAT for 3 users, with every feature on every plan. Tickets, the technician schedule and job cards need the Support Desk add-on: Support Desk Basic at R399/month or Support Desk Advanced at R799/month, which adds AI ticket sorting. The Voice Valet AI receptionist, which answers calls and logs them in Calls, is R999/month. WhatsApp messages are billed by Meta directly. You can try it free for 14 days with no credit card.
Ready to Run Your Field Service Business Like a Pro?
Put your job requests, technician schedule, job cards and invoices in one place.