WhatsApp Comms Platform: Never Miss a Message
One inbox for WhatsApp, email, Instagram and Facebook Messenger. AI answers the questions it knows from your FAQs, day and night, and hands the rest to your team. POPIA-ready.
Included in every BizAI plan. From R999/mo excl. VAT for 3 users and your first WhatsApp number. See plans
- No credit card
- WhatsApp connected in about 10 minutes
- Used by 83+ SA businesses
WhatsApp Comms Platform
Tonight, after you closed
Nomsa M. · WhatsApp
“Are you open on Saturday?”
Every Unanswered Message Is a Lost Customer
69.2%
of SA online retailers use WhatsApp for customer queries. When nobody answers, customers message the next business.
World Wide Worx, Online Retail in South Africa 2025 (PDF)Everything Your Team Would Do — Done Automatically
Not a chatbot with a decision tree. The AI reads what the customer asked and answers from what you taught it. Every chat is saved on the customer in your Smart CRM.
Every channel, one inbox
WhatsApp, email, Instagram and Facebook Messenger in one list. AI sums up each message and flags the unhappy ones.
Product screens with sample data.
Every feature in detail
AI Reads and Responds
The AI reads each WhatsApp and email message for what the customer wants, not just keywords, and replies from your FAQs, uploaded documents and the pages of your website. Choose Off, Suggest only (the AI drafts, your team sends) or Auto-send (the AI sends replies it is confident about). It steps back when someone on your team has just replied. AI replies use AI credits, sold in packs of R299 / R399 / R799.
Unified Inbox
WhatsApp Business API, email, Instagram DMs and comments, and Facebook Messenger, in one inbox. Replies to SMS you sent also land here. Filter by channel, add labels and internal notes, and use canned replies by typing /. Photos, voice notes, documents and locations come through on WhatsApp.
24/7, Even When Your Phone Is Off
The Comms Platform runs in the cloud, not on a phone, so the AI keeps answering after hours and your team sees everything in the morning. Reply on the go from the BizAI mobile app, with push notifications for new messages.
Designed for POPIA Compliance
Every client gets a POPIA Data Processing Agreement. Customer records are stored with Supabase, a sub-processor covered by a signed Data Processing Agreement.
Lead Qualification
A new WhatsApp or email sender is added to your CRM as a customer automatically. The AI flags sales enquiries, and one click converts the conversation into a lead in your pipeline. When a customer wants to book, the AI checks your free slots and sends your booking link (Booking add-on, R100/month).
CRM Auto-Logging
Every conversation is saved on the customer's record in Smart CRM, next to their quotes, invoices and history. Conversations can be assigned by hand or round-robin, and the AI alerts the people you choose by email and in the app when a chat needs a person.
WhatsApp Comms Platform vs Hiring a Message Handler
It takes the repeat questions off your people, not their jobs.
Staff member
- Hours?Typing
- Prices?Waiting
- ComplaintWaiting
- Delivery?Waiting
- In stock?Waiting
Comms Platform
- Hours?New
- Prices?New
- ComplaintNew
- Delivery?New
- In stock?New
Complaint passed to a person
Live in 3 Steps
Connect your channels
Continue with MetaLog in with Meta. About 10 minutes, no documents.
Configure your AI
FAQsPrice list.pdfyourbusiness.co.zaAdd your FAQs, price list and website.
Go live — AI answers everything
Suggest onlyAuto-sendReply sent automatically
Check its answers first, then switch on Auto-send.
Setup in detail
Connect your channels. Log in with Meta to connect your WhatsApp Business number. It takes about 10 minutes and needs no documents. Connect Instagram and Facebook the same way, then add your email.
Configure your AI. Add your FAQs, upload your price list and point the AI at your website. Choose who gets alerted when a chat needs a person.
Go live. Start on Suggest only to check its answers, then switch to Auto-send. Anything the AI is unsure about goes to your team. Most of the work is telling the AI about your business, so you can start the same day.
Simple Pricing. No Surprises.
Included in every BizAI plan, from
R999/month excl. VAT
- 3 users and your first WhatsApp number
- WhatsApp, email, Instagram and Messenger inbox
- Smart CRM, with every chat on the customer record
- WhatsApp, email and SMS broadcasts
- BizAI mobile app with push notifications
- POPIA Data Processing Agreement
No credit card. Month to month. The trial includes R20 of AI credit.
Example month
- Starter plan, inbox includedR999
Extra WhatsApp numbers R50/month. Extra users R280/month on Starter. Meta bills WhatsApp message fees directly, with no BizAI markup.
Frequently Asked Questions
Call 010 001 7606 or email sales@bizai.co.za.
What is BizAI WhatsApp Comms Platform?
BizAI WhatsApp Comms Platform is the shared inbox in every BizAI plan. WhatsApp, email, Instagram and Facebook Messenger messages arrive in one place, linked to the customer in Smart CRM. AI reads incoming WhatsApp and email messages and either drafts a reply for your team or sends it automatically when it is confident, using your FAQs, documents and website. Anything it is unsure about goes to a person.
How is WhatsApp Comms Platform different from WhatsApp Business auto-reply?
WhatsApp Business auto-reply sends the same fixed message to everyone, whatever they asked. The Comms Platform reads the actual message and answers that question from your FAQs and documents. It also hands chats to your team when a customer asks for a person or the AI is unsure, alerts the right people, and saves every conversation on the customer record.
Does it keep replying when my phone is off?
Yes. The Comms Platform runs in the cloud, not on a phone, so the AI keeps answering WhatsApp and email after hours and over weekends. Your team can also reply from the BizAI mobile app, which sends push notifications for new messages.
Is BizAI WhatsApp Comms Platform POPIA compliant?
It is designed for POPIA compliance. Every client gets a POPIA Data Processing Agreement. Customer records are stored with Supabase, a sub-processor covered by a signed Data Processing Agreement.
What messaging channels does WhatsApp Comms Platform support?
WhatsApp Business API, email, Instagram (DMs and comments) and Facebook Messenger, all in one inbox. Replies to SMS you send from BizAI also land in the inbox. There is no website chat widget. AI auto-replies work on WhatsApp and email; on Instagram and Messenger your team replies, with the conversation history in front of them.
Can WhatsApp Comms Platform book appointments automatically?
Partly. When a customer asks to book, the AI checks your free slots, including your Google or Outlook calendar, and sends your booking link so the customer picks a time. This needs the Booking add-on at R100/month. The AI does not confirm a booking on its own.
How much does the Comms Platform cost in South Africa?
The Comms Platform is included in every BizAI plan, from R999/month ex VAT for 3 users (extra users R280/mo on Starter). It covers the inbox for WhatsApp, email, Instagram and Messenger, bulk messaging, Smart CRM and a POPIA Data Processing Agreement. Your first WhatsApp number is included; extra numbers are R50/mo. You connect your own Meta / WhatsApp Business Account, so Meta bills you directly for messages with no BizAI markup. AI auto-replies use AI Credits (R299 / R399 / R799, full value); credits are for AI-generated replies only, not WhatsApp sending or Meta delivery fees. A 14-day free trial with R20 AI credit is available with no credit card required.
How long does setup take?
Connecting your WhatsApp Business number takes about 10 minutes: you log in with Meta and no documents are needed. Businesses Meta has not yet verified can message up to 250 people in 24 hours to start. Teaching the AI takes as long as it takes to add your FAQs and price list. Start on Suggest only to check its answers before switching to Auto-send. No coding required.
Stop Losing Leads to Unanswered Messages
Included in every BizAI plan, from R999/month. Try it free for 14 days, no credit card.